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Buongiorno,
a causa di un disservizio de "LA POSTA" occorsomi questa estate in merito ali’ "Ordine di trattenere la corrispondenza presso l'Ufficio Postale" ho scoperto che nelle condizioni generali di questo servizio esiste una clausola, la numero 12, nella quale La Posta, cito: "...declina ogni responsabilità per la mancata esecuzione o un adempimento incompleto degli ordini di trattenere la corrispondenza presso l'ufficio postale...".
Difficilmente l'ignaro consumatore che sottoscrive e paga questo servizio viene a conoscenza di questa clausola. Tranne se succede un contrattempo: perché in quel caso si vede rispondere per iscritto da LA POSTA che "declina ogni responsabilità" e a mo’ di consolazione gli manda CHF 5…
Trovo scandaloso che questa clausola scarichi LA POSTA da ogni errore, nel mio caso un errore di smistamento di un pacco, lasciando il consumatore con i suoi problemi: quando ho chiesto a LA POSTA di indicarmi il nome del mittente, la risposta infatti è stata negativa. Ho dovuto arrangiarmi da solo a scoprire chi me lo avesse mandato e cosa conteneva del pacco: un importante testo edito in forma privata e in numerazione esclusiva indirizzato ad un numero ristrettissimo di persone. Mi sono dunque ritrovato nell'imbarazzante situazione di dovermi scusare con il mittente e dovergli chiedere un'ulteriore spedizione a mie spese.
Penso che i consumatori debbano essere resi attenti sull'esistenza di questa clausola in modo che ne siano consci al momento della firma del contratto.
Cordialmente.
Ugo Pitton
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