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Buongiorno,
sono una cliente Swisscom per la rete fissa, internet e TV (vivo casa). In data 30 novembre mi è stato comunicato tramite lettera che per lavori di manutenzione il mio collegamento sarebbe stato sospeso giovedì 11 dicembre per 90 minuti al massimo (15 minuti per la telefonia) dalle 7.00 alle 17.00. A tutt’ora (15.12.14) non ho nessun servizio a disposizione: rete telefonica muta con servizio di allarme fuori uso, internet e TV non funzionanti.
Dopo un giorno passato a telefonare (venerdì) le uniche risposte avute: ha ragione ma una ditta esterna (Cablex) ha causato un danno e dobbiamo rimediare .. purtroppo noi (swisscom) non possiamo comunicare direttamente con Cablex e quindi deve chiamare lei. Chiamo Cablex e mi dice che sono le 16.00 di venerdì e loro non lavorano più ..il massimo che possono fare è mandare un operaio a controllare lunedì mattina. Da un ulteriore controllo pare anche che il danno non sia stato fatto da Cablex (come detto da Swisscom) ma da Kummler.
Ora mi chiedo se sia possibile che venga causato un danno durante una manutenzione ordinaria e che la ditta in questione – Swisscom – non sappia nemmeno chi abbia fatto il danno (e la manutenzione a questo punto) e soprattutto che questo non venga riparato al più presto causando un grandissimo disservizio all’utente.
Saluti.
Sara Rossini
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