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La vostra bolletta del telefono è improvvisamente lievitata e non capite perché? Controllate bene la fattura! Potreste scoprire di aver ricevuto degli SMS Premium. Cosa sono? Sono dei messaggini a tariffa maggiorata. Costano fino a 5 franchi a botta. Tutto a posto? Non proprio. Perché dietro a quei messaggini possono esserci degli abbonamenti a servizi come giochi, suonerie telefoniche, oroscopi, meteo, chi più ne ha più ne metta. Il problema è che spesso non sono stati mai richiesti dal consumatore. A volte nemmeno ricevuti. E così monta la rabbia. E se si chiede il rimborso cosa succede? Bisogna rivolgersi alle compagnie telefoniche o alle ditte che forniscono i servizi a pagamento? E ancora: che obblighi hanno quest'ultime nei confronti dei consumatori?
Dieci anni dopo Patti chiari torna su un problema mai risolto. E’ capitato anche a voi? Raccontateci le vostre storie.
Prese di posizione
- Presa di posizione - SALT
https://cook.cue.rsi.ch/rsi/la1/programmi/informazione/patti-chiari/6rbea3-Presa-di-posizione-SALT/download/Presa+di+posizione+-+SALT.pdf
- Presa di posizione - SUNRISE
https://cook.cue.rsi.ch/rsi/la1/programmi/informazione/patti-chiari/s5l335-Presa-di-posizione-SUNRISE/download/Presa+di+posizione+-+SUNRISE+.pdf
- Presa di posizione - SWISSCOM
https://cook.cue.rsi.ch/rsi/la1/programmi/informazione/patti-chiari/r1aydt-Presa-di-posizione-SWISSCOM/download/Presa+di+posizione+-+SWISSCOM.pdf
- Presa di posizione - CREAFUSE AG
https://cook.cue.rsi.ch/rsi/la1/programmi/informazione/patti-chiari/pl4cxk-Presa-di-posizione-CREAFUSE-AG/download/Presa+di+posizione+-+CREAFUSE+AG.pdf
- Risposta della Redazione di Patti chiari a ECHOVOX SA
https://cook.cue.rsi.ch/rsi/la1/programmi/informazione/patti-chiari/okj009-Risposta-della-Redazione-di-Patti-chiari-a-ECHOVOX-SA/download/Risposta+-+della+Redazione+di+Patti+chiari+a+ECHOVOX+SA.pdf
- Presa di posizione - ECHOVOX SA
https://cook.cue.rsi.ch/rsi/la1/programmi/informazione/patti-chiari/lxwakq-Presa-di-posizione-ECHOVOX-SA/download/Presa+di+posizione+-+ECHOVOX+SA.pdf
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