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Le FFS hanno introdotto un servizio di assistenza telefonica per l’acquisto di biglietti ai distributori automatici, sempre più utilizzati dai viaggiatori. Chi si trovasse in difficoltà può chiamare il numero gratuito 0800 11 44 77, attivo 24 ore su 24, per ricevere un aiuto per comprare un titolo di trasporto o in caso di guasti.
L’azienda intende anche sostituire entro novembre dell’anno prossimo un migliaio di distributori automatici con apparecchi più moderni e intuitivi.
Le FFS si attendono a una crescita costante di coloro che comprano biglietti attraverso i canali di vendita self-service e intendono mettere a disposizione una linea di contatto diretto con i clienti.
ATS/sf
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