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Il direttore del Dipartimento delle istituzioni (DI) Norman Gobbi ha consegnato nei giorni scorsi i diplomi di “call center agent” ai sette funzionari del contact center dell’Ufficio di esecuzione con sede a Faido, entrato in funzione circa un anno fa.
La formazione si è svolta tra gennaio e maggio di quest’anno, per poi concludersi a giugno con gli esami finali. I dipendenti, forti degli strumenti teorici e pratici ottenuti con il periodo di istruzione, possono garantire un servizio efficace e di qualità ai cittadini, incrementando chiaramente l’efficienza nel contatto telefonico con l’utenza.
Il contact center faidese, che come rimarca mercoledì il DI in un comunicato ha “sgravato in maniera importante gli Uffici di esecuzione presenti sul territorio cantonale”, vede così ulteriormente valorizzato il suo personale a tutto vantaggio dei servizi offerti. I sette diplomati sono Simone Caprani, Nicole Fabris, Chiara Frigerio, Antonio Gallucci, Igor Mihaljevic, Lara Portavecchia e Corinne Zenatti (responsabile della struttura).
EnCa
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