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Il servizio fornito dalla Posta svizzera è buono in tutti i campi, secondo la valutazione della Commissione federale delle poste (PostCom). Gli uffici sono ben raggiungibili, la consegna è puntuale e il sistema di gestione dei ricorsi funziona bene, malgrado la chiusura o trasformazione di uffici postali, si legge nel rapporto annuale dell’autorità di sorveglianza.
Per migliorare il servizio, PostCom auspica che la Posta si adegui alle nuove esigenze della popolazione, che durante il giorno ha sempre meno tempo a disposizione, modificando i propri orari d’apertura.
Lo scorso anno sono state consegnate puntualmente il 97,6% delle lettere di categoria A e 98,8% di quelle B. Le percentuali sono simili anche per la consegna dei pacchi e sono quindi superati i valori minimi fissati dal Consiglio federale.
ATS/sf
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