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La tua voce è tracciata, attraverso telefonate, ma anche colloqui di lavoro. Succede in Svizzera e le grandi aziende che sfruttano la tecnologia dell'intelligenza artificiale per creare questi profili non sono tenute — al contrario di quanto succede in Europa — a chiedere l'autorizzazione. Anzi, dovrebbe proprio essere il diretto interessato a segnalare di voler rifiutare la pratica. La questione emerge in un video pubblicato martedì sulla pagina Facebook di SRF News (consorella della RSI nella Svizzera tedesca).
Il filmato mostra tre casi: si tratta di Postfinance, Softfactors e Audeering. La prima sfrutta la tecnologia per riconoscere i clienti e metterli in contatto con i propri consulenti, la seconda organizza dei colloqui di lavoro e lascia valutare il candidato a un robot; la terza, invece, offre una soluzione per i call-center, tracciando l'umore di chi chiama i vari servizi clienti. Ed è usata anche in Svizzera.
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