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Un guasto informatico ha colpito i servizi di Swisscom, soprattutto la BlueTV che al momento ha cessato le trasmissioni. L’interruzione è iniziata intorno alle 17.30. Sul suo sito web, l’azienda scrive che il guasto dovrebbe essere risolto nel corso della serata.
La comunicazione del disservizio
In una comunicazione agli utenti Swisscom precisa che ravviare il TV-Box non risolve il problema. Occorre quindi armarsi di pazienza, oppure utilizzare il Play RSI che funziona sia per il live sia per rivedere i programmi del tardo pomeriggio e della sera.
Il problema, ha precisato una portavoce dell’azienda, sta riguardando solo le persone che alle 17.00 avevano il televisore spento. Se l’apparecchio era già stato acceso a quell’ora, non ci sono stati problemi. Una spiegazione che però viene contraddetta da altri telespettatori, che invece hanno visto il segnale mancare all’improvviso.
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